Legal
Privacy Policy
Effective 1 August 2026 · Last updated 1 August 2026
01Introduction
GoodShout PL Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you use our mobile application (the “App”) and related services.
For the purposes of applicable data protection laws, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, GoodShout PL Ltd is the data controller of your personal data.
Contact Details: GoodShout PL Ltd, Registered Address: 61 Chesham Road, KT1 3AG, Kingston Upon Thames, UK. Email: support@goodshoutpl.com
02Eligibility
The App is intended only for individuals aged 13 years or older.
By creating an account and using the App, you confirm that you are at least 13 years of age.
03Information We Collect
We may collect and process the following categories of personal information:
Account Information
- Name or display name
- Email address
- Phone number (if provided)
- Avatar selection
- Login credentials and authentication information
Gameplay Information
- Predictions submitted
- League participation
- Leaderboard positions
- Scores and rankings
- User preferences
Technical Information
- Device type
- Operating system
- Application version
- IP address
- Diagnostic and performance information
- Crash reports and error logs
Usage Information
- Features used
- App interaction patterns
- Session activity
- Engagement metrics
Communications
- Messages sent to our support team
- Feedback submitted through the App
04How We Use Your Information
We use personal information to:
- Create and manage user accounts
- Authenticate users and secure access
- Enable gameplay and league participation
- Calculate scores, rankings and leaderboards
- Display user profiles within leagues
- Send verification emails and service-related communications
- Provide customer support
- Improve, personalise and maintain the App
- Detect and prevent fraud, abuse and security incidents
- Comply with legal obligations
- Enforce our Terms of Service
05Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases:
Performance of a Contract
- Creating and maintaining accounts
- Providing gameplay functionality
- Managing leagues and leaderboards
- Delivering App services
Legitimate Interests
- Improving our services
- Preventing fraud and abuse
- Maintaining security
- Troubleshooting and diagnostics
- Business administration
Legal Obligations
- Compliance with applicable laws and regulations
- Responding to lawful requests from authorities
Consent
- Optional communications where consent is required
- Optional data processing activities where applicable
06User Profiles and Visibility
Certain information may be visible to other users within leagues in which you participate.
This may include:
- Display name
- Avatar
- Leaderboard rankings
- Points totals
- Prediction performance
- League participation information
Users should not include sensitive personal information in publicly visible profile elements.
07Automated Scoring and Rankings
The App automatically calculates scores, rankings and leaderboard positions based on prediction outcomes and scoring rules established within the App.
These automated calculations are used solely for gameplay purposes.
08Data Sharing
We do not sell your personal data.
We may share information with:
Service Providers
- Hosting providers
- Authentication providers
- Database providers
- Analytics providers
- Performance monitoring providers
- Customer support providers
Other Users
- Information displayed within leagues as described above
Legal Requirements
- Where required by law
- To protect rights, safety or property
- To investigate fraud, abuse or security incidents
Business Transactions: If we are involved in a merger, acquisition, investment transaction, restructuring or sale of assets, personal data may be transferred as part of that transaction subject to applicable legal safeguards.
09Third-Party Services
We use third-party providers to operate and support the App.
These providers process data in accordance with their own privacy policies and contractual obligations.
10International Data Transfers
Your information may be processed outside the United Kingdom or European Economic Area.
Where personal data is transferred internationally, we implement appropriate safeguards, including Standard Contractual Clauses or other legally recognised transfer mechanisms where required.
11Data Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures include encryption in transit, access controls, authentication mechanisms and security monitoring.
While we take reasonable precautions, no system can be guaranteed to be completely secure.
12Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy.
Account information is generally retained while your account remains active.
Following account deletion, personal data will generally be deleted or anonymised within 30 days unless:
- Retention is required by law;
- Retention is necessary to resolve disputes;
- Retention is necessary to enforce our agreements;
- Retention is necessary to protect the security and integrity of the App.
13Your Rights
Subject to applicable law, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your personal data
- Restrict processing
- Object to processing
- Withdraw consent
- Receive your data in a portable format
- Lodge a complaint with a supervisory authority
To exercise your rights, contact us at support@goodshoutpl.com
14Complaints
If you are located in the United Kingdom and believe your data protection rights have been infringed, you may lodge a complaint with the Information Commissioner’s Office (ICO).
If you are located in another jurisdiction, you may contact your local data protection authority.
15Account Deletion
You may request deletion of your account through the App (where available) or by contacting us directly.
Deletion requests will be processed within a reasonable period and generally within 30 days.
16Cookies and Local Storage
The App uses local device storage and similar technologies to:
- Maintain user sessions
- Store preferences
- Support authentication
- Improve functionality
The App does not currently use advertising cookies.
17Children’s Privacy
The App is not intended for individuals under the age of 13.
We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child, we will take reasonable steps to delete it.
18Data Breach Notification
Where required by applicable law, we will notify affected users and relevant regulators of personal data breaches.
19Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Where changes are material, we may notify users through the App, by email or through other reasonable means.
20Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact: support@goodshoutpl.com